For independent hotels, guesthouses and aparthotels in Italy and Spain
ReviewDesk writes polite replies to your Google, Booking.com and Tripadvisor reviews, in your guest’s language. Free trial.
ReviewDesk is new, so we start with a free trial and we earn your trust with real work first.
Real example · hotel name withheld
A 3-star hotel in Sorrento: 4.4 stars, 488 reviews. None of the last 20 reviews has an owner reply, including two 1-star reviews.
A Cornell University study (Anderson & Han, 2016, Cornell Center for Hospitality Research) linked hotel managers’ responses to reviews with higher revenue and sales for Tripadvisor visitors.
“Linked to” is not a promise: we do not guarantee more bookings or more revenue.
The guest reviews below are illustrative, written by us to show the format; they are not real guests. For your hotel, you see every reply before it goes live.
1-star review · Italian
BeforeNo owner reply
“Camera piccola e rumorosa, colazione scarsa. Non credo che torneremo.”
AfterReply we would write
Gentile ospite, la ringraziamo per aver condiviso la sua esperienza e ci dispiace che non sia stata all'altezza delle sue aspettative. Ne parleremo con il nostro team. Se desidera, ci scriva direttamente con le date del soggiorno: saremo lieti di approfondire. Speriamo di poterla riaccogliere presto. La Direzione
5-star review · Italian
BeforeNo owner reply
“Posizione splendida, camera pulita e personale gentilissimo. Torneremo!”
AfterReply we would write
Gentile ospite, grazie di cuore per le belle parole! Siamo felici che il soggiorno sia stato piacevole e speriamo di riaccoglierla presto. La Direzione
1-star review · Spanish
BeforeNo owner reply
“Habitación pequeña y ruidosa, desayuno escaso. No creo que volvamos.”
AfterReply we would write
Estimado huésped, gracias por compartir su experiencia y lamentamos que no estuviera a la altura de lo esperado. Hemos trasladado sus comentarios a nuestro equipo. Si lo desea, escríbanos con las fechas de su estancia y lo revisaremos personalmente. Esperamos poder recibirle de nuevo. La Dirección
No promises we can’t keep: we never offer refunds, compensation or anything you haven’t approved.
Just the name and town, or your Google Maps link. That is all we need to start.
Drafts for your own reviews, so you can judge the quality before you decide anything.
On Google we only need to be added as a Manager of your Business Profile, never your password. Every reply waits for your OK.
Each new review gets a drafted reply, you approve it, and you receive a weekly summary.
You stay in control at every step.
On Google we only need to be added as a “Manager” of your Business Profile.
Nothing is published until you say yes.
The control is always yours.
No contract. Cancel anytime.
We reply only in your name and never promise refunds or compensation on your behalf.
Free trial
then $59 / property / month
Founding-partner price for our first hotels.
Free trial: first 20 days, no card required. Prices in US dollars, VAT where applicable.
Cavora Technologies is an independent software company in Patna, India. Our products are already live: SmartDentist (patient recall for dental clinics) and Dentivo (ledger and warranty cards for dental labs).
Based in India, working in your time zone (we reply within one working day). Replies are written in Italian or Spanish by default.
Alok Kumar
Founder
TODO: real quote goes here.
No. For Google, you only add us as a “Manager” of your Google Business Profile, and you can remove us at any time. For Booking.com and Tripadvisor we explain the options during setup. We never ask for your password.
We do. Our system drafts each reply, a person on our team checks it, and then you approve it. Nothing is published without your approval.
Yes. Ask us to change anything, or reject the reply completely. It only goes live when you approve it.
In your guest’s language. By default we write in Italian or Spanish, and if a guest writes in another language we reply in that language.
We reply politely and calmly: we thank the guest, acknowledge the experience and invite them to contact you directly. We never argue, never admit fault on your behalf and never promise refunds or compensation. You approve the wording first.
Very little. You read each drafted reply and approve it or ask for a change. We take care of the writing.
Just write to us by email or WhatsApp. It is month-to-month with no contract, and you can remove our Manager access whenever you like.
We are Cavora Technologies in Patna, India, and we reply within one working day. We only handle the review text that is already public and the contact details you send us, and we use them only to provide this service. For data requests, write to alok@cavoratechnologies.com. See our Privacy Policy.
Send us your hotel name and we will write 3 sample replies for you, free.